Start Date: asap
Position: Online/Retail Associate
Term: 5 days per week / permanent
Schedule: Sunday - Thursday each week (some scheduling flexibility is required)
We are looking for an effortless match with the Paper Plane ethos and team – someone who is genuinely passionate about interior design and fashion, and loves spending time with people. If you are a professional and engaging individual who thrives in a lively retail environment, we want to hear from you!
This role includes a mix of online store dispatch & customer service, store front retail sales, and inventory management. It best suits an individual with retail experience who thoroughly enjoys engaging with customers, is highly organised as well as has general online store operations experience.
Responsibilities include
Online Store
- online order dispatch
- customer service via phone & email
- process returns & exchanges
- gift wrapping
In-Store Retail
- process transactions via Vend point of sale system
- customer engagement and sales
- build and maintain thorough product knowledge
- maintain shop presentation to a high standard
- light cleaning duties
Inventory Management
- process incoming goods
- restock sold goods in store
Required skills
- previous retail experience
- confident with Apple OS
- confident with web-based applications
- confident with Microsoft Office
Preferred skills
- online store dispatch and customer service experience
- experience with Shopify and Go Sweet Spot
Required attributes
- have a genuine passion for interior design and fashion
- be personable and engaging
- have strong written and verbal communication skills
- be a critical thinker, fast working and self-motivated
- be able to multitask well
- love gift wrapping
- value organisation, precision and detail
- thrive in a retail environment, love building customer relationships
- be solution-oriented; be calm and professional under pressure
- be able and happy to work weekends
- ideally have scheduling flexibility
- most importantly be a team player, helpful and adaptable
Application details
- Please submit a CV and cover letter detailing why you want to work for Paper Plane and what makes you a great fit for our team and this role. Please include your availability and any scheduling limitations.
- Position queries: krista@paperplanestore.com
- Submission: Please submit your CV & Cover Letter in person, preferably between Monday - Friday so we can say hello (bonus points!). Or submit via email to krista@paperplanestore.com